Frequently Asked Questions (FAQ's)
Q1. What areas do you service?
All areas of Ottawa, including Munster, Richmond, Stittsville, Kanata, Carp, Dunrobin, Nepean, Barrhaven, Gloucester, Orleans, Manotick.
Q2. Do you take away the waste and where do you put it?
Yes, we take all waste away with us and we dispose of it as per municipal regulations.
Q3. Do you take liquid waste?
No, transport of liquid waste is too difficult and there is no where to dispose of it.
Q4. Do you take pre-bagged waste?
Yes, as long as it has been bagged in appropriately sized bags for us to pick up and again, no liquid waste.
Q5. Does your service damage the lawn?
No, we take extra care to make sure your lawn looks better than ever.
Q6. Do you clean up waste in flower beds?
Yes, it is a more time consuming job as we do not want to damage any of your flowers, so it is generally an additional cost to do so.
Q7. Can my dog stay in the yard while you work?
Yes, as long as the dog is friendly and comfortable with people in your yard.
Q8. Do I have to be home when you come?
No, as long as we have access to the yard and have made arrangements for payment in advance.
Q9. What if it is raining heavily?
At times this can be an issue. But because we have such a large clientele base, we simply don’t have time to fall behind, we prefer to take care of business if the rain is on the light side. However, if the rain is extremely heavy we generally move your scheduled day to the next business day. It is near impossible to guarantee any degree of quality waste removal when the rain soaks the lawns excessively. If for any reason the skies open up for a full week, your next month’s fees may be prorated for any visits you did not receive.